Shipping policy

Shipping & Delivery Policy

At SerenFemme, we proudly offer worldwide shipping to customers across the globe.

Order Processing

All orders are typically processed within 1-3 business days after payment confirmation.

During peak seasons, holidays, promotional events, or periods of high order volume, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Estimated Delivery Times

Delivery times vary depending on destination and local courier services.

United States

Estimated delivery time:
7-12 business days

Canada

Estimated delivery time:
7-15 business days

United Kingdom

Estimated delivery time:
5-10 business days

Europe

Estimated delivery time:
6-12 business days

Australia & New Zealand

Estimated delivery time:
7-15 business days

Rest Of World

Estimated delivery time:
10-20 business days

Please note that these delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination country

• Order value

• Shipping method selected

From time to time, SerenFemme may offer free shipping promotions on qualifying orders.

Tracking Your Order

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Tracking updates may take 24-72 hours to become active after dispatch.

Customs Duties & Taxes

For international orders, customs duties, import taxes, VAT, and related fees may apply depending on local regulations.

These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.

We recommend checking your country's import policies before placing an order.

Incorrect Address Information

Customers are responsible for ensuring all shipping information is accurate before submitting an order.

SerenFemme is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete address information.

Lost Or Delayed Packages

If your package appears delayed or lost, please contact our customer support team.

We will work with the shipping carrier to investigate and assist in resolving the issue whenever possible.

Contact Us

For any shipping-related inquiries, please contact our customer support team.

Thank you for shopping with SerenFemme.

SerenFemme Team