Privacy policy

Privacy Policy

Last Updated: June 2026

SerenFemme ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and purchase products from us.

Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:

Personal Information

• Full name

• Email address

• Billing address

• Shipping address

• Telephone number

• Payment information

• Order history

Technical Information

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Cookies and tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Manage your account

• Send order confirmations and shipping updates

• Improve our website and services

• Detect fraud and enhance security

• Comply with legal obligations

• Send promotional emails when you have opted in

Marketing Communications

If you subscribe to our newsletter, we may send you:

• New arrivals

• Promotions

• Exclusive offers

• Fashion updates

• Store announcements

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

Sharing Of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties that help us operate our business, including:

• Payment processors

• Shipping providers

• Website hosting services

• Analytics providers

• Customer service platforms

These providers only receive information necessary to perform their services.

Data Security

We implement industry-standard security measures to protect your personal information.

These measures include:

• SSL encryption

• Secure payment processing

• Access controls

• Regular security monitoring

While no online system is completely secure, we take reasonable steps to protect your information.

Cookies

Our website uses cookies to improve your shopping experience.

Cookies help us:

• Remember your preferences

• Keep items in your shopping cart

• Analyze website performance

• Improve user experience

• Deliver relevant content

You can manage or disable cookies through your browser settings.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict processing of your information

• Withdraw marketing consent

• Request a copy of your personal data

To exercise any of these rights, please contact us.

Data Retention

We retain your information only as long as necessary to:

• Fulfill orders

• Provide customer service

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

Changes To This Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions regarding this Privacy Policy, please contact our customer support team.

Thank you for trusting SerenFemme.

SerenFemme Team