Refund policy

Return Policy

At SerenFemme, customer satisfaction is our priority. We want you to shop with confidence, knowing that if something isn't quite right, we're here to help.

We accept returns within 30 days of the delivery date for most eligible items.

To qualify for a return, items must:

• Be unworn, unwashed, and unused

• Be in their original condition

• Have all original tags attached

• Be returned in the original packaging whenever possible

Once your return has been received and inspected, we will process either an exchange or a refund according to your preference.

Please note that returns that do not meet the above conditions may be subject to a partial refund reduction or may not be eligible for return.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is defective

• The item received is damaged

• An incorrect item was sent by SerenFemme

In these cases, we will provide an appropriate solution, including replacement, exchange, or refund.

Are There Any Exceptions?

For hygiene and product integrity reasons, the following items are generally not eligible for return:

• Final sale items

• Clearance items

• Gift cards

• Intimate apparel and accessories where applicable

• Customized or personalized products

Products marked as non-returnable at the time of purchase are not eligible for return unless they arrive damaged or defective.

Faulty Or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

Our support team will review the case and provide a suitable resolution.

How To Return An Item

1. Contact our customer service team.

2. Include your order number and reason for return.

3. Wait for return instructions from our support team.

4. Package the item securely with all tags attached.

5. Send the item back using a trackable shipping service.

We recommend retaining proof of postage until your return has been processed.

Refund Processing

After your return is received and inspected, refunds are typically processed within 3-7 business days.

Refunds will be issued to the original payment method used for the purchase.

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Need Assistance?

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Thank you for shopping with SerenFemme.

SerenFemme Team